Last updated: June 2026
FlourishIQ sells digital courses and memberships. Because access is granted immediately and the content is delivered electronically, purchases are generally final. That said, we want every member to feel they've been treated fairly — so here is exactly how we handle refunds.
💬 In short: if something has genuinely gone wrong — you were charged twice, charged in error, or you truly cannot access what you paid for — contact us and we'll put it right. We just can't offer refunds simply because a course has already been worked through.
1. Courses (annual access)
- If you were charged in error or accidentally bought the same course twice, email us and we'll refund the duplicate or erroneous charge.
- If a technical fault on our side prevents you from accessing a course and we cannot resolve it, we'll refund that purchase.
- Once a course has been substantially accessed or completed, it is no longer eligible for a refund.
2. Memberships
- Membership is billed up front for each period. You can cancel at any time from your member area — this stops all future billing, and you keep full access until the end of the period you've already paid for.
- We don't provide partial-month or partial-term refunds for time already paid, but you'll never be billed again after you cancel.
3. Group orders & group memberships
- If you've bought seats for a group and the codes have not yet been redeemed (or recipients not yet enrolled), contact us and we'll sort out a correction or refund of the unused portion.
- Seats that have already been redeemed or enrolled are treated like individual purchases above.
4. Card payments
Card payments are processed by PayFast for FlourishTalk, the name on your statement. Approved refunds on card payments are made through PayFast to the card that paid.
5. How to request a refund
Email info@flourishiq.co.za with your name, the email you purchased with, and a short note about what happened. Please reach out within 14 days of the charge so we can help quickly. Approved refunds are returned to your original payment method.
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